Refund policy

Last updated: September 25, 2026

30-day returns

If a part is not right for your machine, you may return it within 30 days of delivery as long as it is new, unused, uninstalled, and in its original packaging with all hardware, instructions, and accessories. Please confirm your year, make, model, and submodel against the fitment list on the product page before ordering — fitment questions are the number one reason for returns, and we are glad to help you check before you buy.

What can't be returned

Parts that have been installed, mounted, test-fitted, scratched, or show signs of use.
Electrical items (lighting, audio, wiring, heaters, winches, switches, controllers) once removed from sealed packaging.
Belts, clutch components, and drivetrain parts that have been run.
Custom, made-to-order, closeout, or clearance items.
Items returned more than 30 days after delivery, or without a Return Authorization.

Restocking fee and return shipping

Returns for reasons other than our error are subject to a 15% restocking fee, which covers the manufacturer's inspection and restocking charges.
The customer is responsible for return shipping and for packing the item well enough to arrive undamaged. We recommend an insured, trackable service; items damaged on the way back to us may be refused or subject to an additional fee.
Original outbound shipping charges are not refundable. On free-shipping orders, our actual outbound shipping cost may be deducted from the refund for returns that are not our fault.
If we shipped the wrong part, the part arrived damaged, or the part is defective, there is no restocking fee and we pay the return shipping.

How to start a return

Email sxsoutpost@outlook.com or call (601) 771-0070 within 30 days of delivery with your order number, the item(s) you want to return, and the reason.
We will reply within one business day with a Return Authorization (RA) number and the address to ship it to. Because our products ship direct from each manufacturer, the return address may be the manufacturer's warehouse rather than our Mississippi address — please do not ship anything back until you have an RA.
Write the RA number on the outside of the box and include a copy of your packing slip inside.
Once the return is received and inspected (usually 3–5 business days after delivery), we will issue your refund to the original payment method. Banks typically post the credit within 5–10 business days.

Exchanges

We do not offer direct exchanges. The fastest way to get the correct part is to place a new order for it and return the original for a refund under this policy.

Warranty and defective parts

Every product we sell carries its manufacturer's warranty (SuperATV, Moto Alliance, 4xPro, Kemimoto, Duraclutch, or Hunterworks). If a part fails under warranty, contact us first with your order number, photos, and a description of the problem and we will coordinate the claim with the manufacturer. Warranty coverage is determined by the manufacturer and generally excludes damage from improper installation, abuse, racing, or modification. Labor, towing, and consequential damages are not covered.